Delivery and returns
We ship by Post Slovenia, postage for Slovenia is 4€, international shipping in europe is 9€. Postage for orders over 50€ is FREE, ONLY FOR SLOVENIA.
Orders are dispatched every day from Monday to Friday.
We do not process or ship orders on Saturdays and Sundays.
You will receive an email notification when your order has been shipped.
It may take up to 48 hours to process your order before dispatch.
Standard delivery will take 3 to 5 working days for delivery after the order has been processed.
Weekend delivery is not available
RETURNS - All products
NoMo offers a 60-day satisfaction guarantee on all products from the date of delivery.
If you have ordered hangover drinks from NoMo and decide that the product is not for you, we can accept a refund even if the product is opened. All refunds must be requested within 60 days from the date of delivery.
All products must be pre-approved for return by emailing us at firstname.lastname@example.org. If you simply send the product back without contacting us first, we cannot facilitate a proper refund.
Customers are responsible for the cost of returning products. You will receive a full refund (excluding shipping costs) within 30 days.
Once processed, the refund will take up to 30 working days to be credited to the customer's account. Refunds are issued to the credit card/bank account used in the transaction. Shipping costs cannot be refunded.
MULTIPLE RETURNS AND RETURN POLICY FOR MULTIPLE ITEMS
In order to prevent fraud and to protect NoMo from customers who abuse the returns system, NoMo has the right to refuse a refund/refund if the customer has previously exercised this option. For example, if a customer has returned one product and then decided to return another of the same product and try to get their money back, even though they have used the product, NoMo has the right to refuse any additional refund or return after the first return. This policy applies to all returns for the same order or for new orders. NoMo may, at its sole discretion, refuse additional returns/refunds after one has already been authorized.
After placing an order, the Customer may contact email@example.com in the event of any changes. If NoMo is able to accommodate the desired request prior to shipment, NoMo waives the right to refund or return any adjusted products due to the request of the customer who requested the adjustment to the original order.
To obtain a refund, the product must be returned, even if it has been used in its entirety.
Orders cancelled prior to fulfillment are eligible for a full refund.
Refunds will be issued to the payment method used for the transaction, in the case of payment on collection, a bank account must be provided when requesting a refund. Shipping costs cannot be refunded.
For any parcels returned to us by the designated carrier because the customer was not available to collect the parcel or due to incorrect shipping information, additional shipping charges may apply for reshipment.
In this case, please contact the carrier with a tracking number who will be able to help you locate your order.
If a package is lost or damaged in transit, NoMo will resend it at no additional cost. NoMo will not refund your order if it is lost or damaged in transit.
All orders marked "delivered" with valid tracking information cannot be refunded if the customer cannot locate the product. The customer will need to contact the carrier directly who will advise on how to proceed.
Orders delivered to the wrong address due to customer error cannot be refunded. If an order has been shipped and the customer notices the incorrect address, NoMo is not responsible for rerouting the shipment to the correct address or for the cost of changing the address during transit.